Service Department

What is the Repair Process?

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The process to repair damage to motorcycles can be lengthy. All of our H-D® parts are ordered directly from Harley-Davidson®, unless aftermarket parts are on the bike (in which case we will acquire the parts from the corresponding manufacturer). Depending on the make, color, and year of your motorcycle, it may take up to 10 weeks for painted parts to be delivered from the factory. It can take up to 48 hours for the estimate to be performed on your motorcycle. Once the estimate is complete, it is typically faxed to your insurance company (unless directed otherwise by the insurance adjuster). Also after the estimate is completed, a field adjuster from the insurance company comes out to verify any damage and approve repairs. When repairs have been approved, payment is issued by the insurance adjuster on the spot, or it is sent to the store (in some cases, you, the customer) a few days after the field adjuster has stopped by. We CAN NOT order parts until the insurance check has been received by our collision advisor. Payment made by the insurance company is less your deductible (if applicable). The deductible is not due until repairs are completed, and you are picking up the motorcycle to take home.